Shipping Policy

KRISHI MITRA FARM  is committed to delivering your order with good quality packaging within a given period. We ship throughout the week, except Sunday & public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post. Most of our orders are shipped within a period of 2 – 4 working days. The order fulfillment time generally varies from 4 to 10 business days. 

How the delivery charge is calculated for multiple units?

A flat shipping charge of Rs.100 is charged for order value up to Rs.1000 and free shipping is offered for order value above Rs.1000. Also, please note that for most of the items shipping and packaging charges have been included in the product price. Please note, for some Items like Plants and Home Decor Items, which are bulky in nature and perishable, shipping charges will be extra depending on the location and order size. If the shipping charges for your products are different the same will be communicated to you via email or phone before we process the order. Our prices are all-inclusive. All taxes are included in the list, except Octroi / Local Body Tax, as applicable in your region. Generally, Octroi / LBT is not applicable for Plants / Lucky Bamboos.

How long does it take for an order to arrive?

Orders are dispatched within a period of 2-4  working days or as per the delivery date specified by you at the time of placing the order. Please note that the order fulfillment time generally varies between 4-10 business days. However, there are few products, which are made to order and will need a period of more than 10 days. If the delivery period is more than 10 days the same shall be notified to your via email or phone. We will make sure, that we will do our best to fulfill your order in the shortest time possible. If you have any issues with regards to the delivery of the order please send an email. We prefer email communication as compared to phone communication.  You can send queries regarding your order on Whatsapp +91 9830885542 or send us an email at krisimitra2021@gmail.com

What if the product received is in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9830885542 or send us an email at krisimitra2021@gmail.com  mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back. In Case, if you notice the damage after the delivery has been taken, please send us the Photos of the Outer Packaging as well as the damaged Products mentioning your Order Id. We will do the needful from thereon. You can also check the refund policy here

What if the Product gets damaged during transit (Like Ceramic products)?

Most of the products damaged in transit are Fragile Items. We make sure that we ensure the products before shipping and make your experience a pleasant one. In Case of any damage, we will replace the products at our cost. You will need to send us pictures of damaged products.

(Note: Please note that process of replacement can be a bit tedious)

How do you ship the plants?

The plants have been divided into various categories. We do ship some plant varieties like the Anthuriums, Orchids all over India. But the supply of other varieties is currently limited to Pune and Mumbai. So some of the plants are available only for in-store pickup. Our main shipping partner is FedEx. Most of the orders are shipped by FedEx. However, there are certain locations that are not serviceable by FedEx in such cases the orders are shipped by other service partners such as SpeedPost, Delhivery, DTDC, Ecom express, Amazon delivery etc.

Can I track my order?

Yes, you can track the order by logging in to the My Account section. After we ship the item, a tracking Id will be provided to you and you may check the shipment status at our shipping Partner’s Website. You will receive WhatsApp Notifications, SMS, and email notifications regarding the order statuses.

Plants

Are the plants the same as seen in the pictures?

A lot of care has been taken to make sure that the pictures of most of the products are taken from our nursery itself, however; as plants are living things the actual plants may differ a little from the picture. And please note that the images provided are for reference purposes only. And the actual plant may differ from the picture provided.

How do we take care of the plants?

For most of the plants, we have included How to Videos on the Product Page itself. You can also check the videos by clicking here

Bulk / Wholesale  Orders

Do you cater to Bulk orders?

We have a separate team to take care of the wholesale orders.

Yes. KRISHI MITRA FARM are the dominant players in the nursery Industry since 2018. We are based in WB, having production in more than 3 acres. Our customers include major corporate houses, builders, Landscape Architects, Interior Designers, and many individual Customers. Most of our business comes from our wholesale clients.

For Bulk orders (to buy in wholesale) please feel free to Get in Touch with us at krisimitra2021@gmail.com

Payments

How do I make payment for my purchase?

We offer multiple methods to make payments for your order: Credit Cards & Debit Cards (including Maestro cards), Net Banking, UPI, and Wallets. KRISHI MITRA FARM and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

Is it safe to purchase online at Sanjay Nursery ?

Yes, it is completely safe to purchase online at KRISHI MITRA FARM .Our trusted Payment Gateway Partners Phone pay,Google Pay (Payu, PayTm, and Cashfree)  will make sure that your payment is made on an absolutely secure page. We do not collect any credit card information on our site. The credit card information is collected on the payment gateway’s page only.